Manufacturer's Warranty

This document sets out the warranties that are given by Galvin Engineering Pty Ltd ACN 008 719 382 ("Galvin Engineering" or "our") in relation to the Product purchased from or manufactured by Galvin Engineering.

In the event of any conflict or inconsistency between this document and the Terms, this document prevails.

1.      Definitions


In this document:


Australian Consumer Law means the Competition and Consumer Act 2010 (Cth), Trade Practices (Australian Consumer Law) Amendment Regulations 2010 (No. 1) as amended from time to time and any other associated regulations as enacted from time to time.

Customer or you means the party who acquired the product from Galvin Engineering for that party's use or, if the party who acquired the product from Galvin Engineering was an authorised distributor, reseller or dealer, the party who acquired the product from the distributor, reseller or dealer.

Galvin Engineering means Galvin Engineering Pty Ltd ACN 008 719 382 of 410 Victoria Road, Malaga, Western Australia 6090.

Product means the goods identified in Item 1 of the Schedule.

Service Call Agreement Form means the then current service call agreement form available from Galvin Engineering on request from the Customer.

Terms means the Galvin Engineering Standard Terms and Conditions of Sale of the Product.

Third Party Equipment means items of equipment fitted to the Product by Galvin Engineering and which items have been manufactured by others and have their own manufacturer's warranty.

Warranty Period means the period specified in Item 2 of the Schedule. The warranty period commences from date of purchase, or from date of handover for new buildings.

Warranty Registration Form means the form detailed at Annexure A.

2.         Warranty

(a)        Subject to clause 3, Galvin Engineering expressly warrants that the Product is free from operational defects in workmanship and materials for the Warranty Period.

(b)       The benefits of this warranty are in addition to all other rights and remedies which the Customer may have under the Terms, the Australian Consumer Law and any other law in relation to the Product to which this warranty relates.

(c)       Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3.         Limitations

(a)       Galvin Engineering does not warrant that the operation of the Product will be uninterrupted or error free.

(b)       The Customer must read and follow all set up, usage instructions and manuals. If the Customer fails to do so, it may invalidate this warranty, the Product may not function correctly and the Product may suffer other damage.

(c)        This warranty does not extend to Third Party Equipment.

(d)        Subject to any statutory provisions to the contrary, Galvin Engineering has no responsibility or liability for damage to, or loss of, any business profits or other consequential damage under any circumstance and Galvin Engineering's liability is expressly limited to the repair or replacement of the defective Product.

4.         Repair or replace 


During the Warranty Period, Galvin Engineering will replace or repair any defective Products that were manufactured by Galvin Engineering without charge, so long as the damage does not arise from:

(a)       improper adjustment, calibration, operation or installation of the Product by the Customer including incorrect installation of the water supply and/or electrical supply system of which the Product forms a part, installation not in accordance with the requirements of the National Plumbing Code AS/NZ 3500.1-2003, SAA Wiring Rules AS/NZ 3000 or any relevant statutory and local requirements in the State or Territory in which the Product is installed;

(b)       using the Product in situations where the water in the plumbing system exceeds the following levels:

           - Total hardness - 200 mg/litre or p.p.m

           - Total dissolved solids - 600 mg/litre or p.p.m

           - Electrical conductivity - 850 µS/cm

           - Chloride - 250 mg/litre or p.p.m

           - Magnesium - 10mg/litre or p.p.m

           - Sodium - 150 mg/litre or p.p.m

           - pH Level  Min 6.5 to Max 8.5

(c)        the use of accessories including consumables, hardware, or software which were not manufactured by, installed by or approved in writing by Galvin Engineering;

(d)       any contamination, foreign materials, or leakages caused or induced by the Customer;

(e)       any modification of the Product which was not authorised in writing by Galvin Engineering including tampering with or any attempt to disassemble the Product;

(f)        any misuse of the Product by the customer or anyone for whom the Customer has legal responsibility (including a minor);

(g)       any use or operation of the Product outside of the physical, electrical or environmental specifications of the Product;

(h)       failure for any reason to follow the directions for use given in any user manual applicable to the Product, including as a result of excessive water pressure or temperature outside the installation instructions or application guidelines set out in the relevant manual, electrical surges, thermal input or corrosive environment;

(i)       inadequate or improper maintenance of the Product; or

(j)       normal wear and tear including working seals in the inlet and outlet valves and scratching from cleaning for example, accident, acts of God or misuse.

5.        Warranty claim procedure

(a)       To obtain the benefit from this warranty:

           (i)    the Product must have been installed in accordance with Galvin Engineering installation instructions and application guidelines supplied with the Product including where applicable by a licensed plumbing contractor or licensed electrical contractor; and

           (ii)   the Customer must:

                  (A)   have read the manual provided with the Product before operating the Product; and

                  (B)   contact Galvin Engineering within the Warranty Period or within 7 days of the discovery of the claimed problem, whichever is the earlier.

(b)        The Customer may make a claim under this warranty by completing and sending the Warranty Registration Form to Galvin Engineering Pty Ltd, including providing a copy of the proof of purchase of the Product, and handover documentation for new buildings.

(c)        On receipt of the Warranty Registration Form, Galvin Engineering will contact the Customer to determine the extent of the issue with the Product, and where possible attempt to resolve the issue.

(d)        If there is an issue with the Product that is covered by this warranty and it cannot be remedied at the Customer's site by the Customer after being contacted by Galvin Engineering, then at the Customer's option and expense:

           (i) the Customer must arrange to have the alleged defective Product delivered to Galvin Engineering or to a repairer specified to the Customer in writing by Galvin Engineering; or

           (ii) after completing and returning to Galvin Engineering the Service Call Agreement Form, the Customer may request a Galvin Engineering service technician to travel to the Customer's site to effect repairs or replacement of the Product, but the reasonable travel expenses (including travelling time) of the technician must be paid by the Customer.

(e)        A Galvin Engineering service technician will not attend the Customer's site until Galvin Engineering receives a completed Service Call Agreement Form.

(f)        Any service outside the scope of this warranty will be charged for at Galvin Engineering's rates and terms then in effect and in accordance with the terms of the Service Call Agreement Form. Galvin Engineering recommends that the Customer confirm those rates and terms prior to requesting this service.

6.         Transportation costs

All transportation charges incurred in returning a defective Product, or any of its component parts, to Galvin Engineering for repair or inspection, and the cost of returning them to the Customer must be paid by the Customer.

7.         Excluded components

Subject to any statutory provisions to the contrary, this warranty does not extend to cover damage to furniture, carpets, walls, foundations, vehicles, or any other consequential loss either directly or indirectly due to malfunction of the Product after the Customer takes delivery of the Product.

8.         Third party warranties

All Third Party Equipment may be covered by the original manufacturer's warranty. It is the Customer's responsibility to familiarise itself with these warranties, and, subject to clause 2(b), that warranty is the only warranty given to the Customer in respect of that part of the Product.

9.         Statutory notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10.        Notices

Any notice or other communication including any request, demand, consent or approval, to or by the Customer must be in legible writing and in English addressed as shown below:

Schedule

Company:  

 Galvin Engineering Pty Ltd 

Address:

 410 Victoria Road, Malaga, Western Australia 6090

Attention:

 Customer Service Department

Telephone:

 08 9249 590008 9249 5900

Facsimile:

 08 9249 591608 9249 5916

Email:

 service@galvinengineering.com.au



Item 1. - Product Range 

Item 2. Warranty Period (i)


Parts
 Labour

All Galvin Engineering Products - except as noted below:

1 Year 

 1 Year
ProLab® Research Laboratory Tapware - Gas 3 Years  1 Year
ProLab® Research Laboratory Tapware - Special Water 2 Years  1 Year
School Laboratory Tapware - Water & Gas 2 Years 1 Year
CliniLever® Health Care Tapware 5 Years 3 Years
GalvinCare Health Care Tapware 3 Years 1 Year 
CliniSafe Mental Health Tapware 3 Years 1 Year
Safe-Cell® Prison Tapware 3 Years 1 Year
Flowmatic® Safe-Cell® Prison Tapware 2 Years 1 Year
Flowmatic® Electronic Tapware 2 Years 1 Year

Galvin Conti Electronic Tapware

2 Years

1 Year
CliniMix® Progressive Thermostatic Mixing Valves              
5 Years 3 Years
CliniMix® Thermostatic Mixing Valves 3 Years
1 Year
Galvin Vitra Sanitary Fixtures
5 Years
3 Years
Commercial Drains and Rainwater Outlets
5 Years
3 Years


(i) The warranty period stated covers replacement parts or products, and labour. The warranty does not cover:

- Wear and tear parts, such as jumper valves, fibre washers and rubber seals, which are covered by a 3 month parts only warranty period.
- Ceramic disc cartridges which are covered by a 1 year parts and labour warranty period, plus an additional 2 year parts only warranty period.
- Electronic transformers, solenoids, flexible hoses and cistern mechanisms which are covered by a 1 year parts and labour warranty period.

 

Annexure A - Warranty Registration Form

To obtain the benefit of this warranty this registration form must be completed and sent to the Customer Service Department of Galvin Engineering Pty Ltd by:

 

(a)      Post - PO Box 2063, Malaga, Western Australia, 6944;

(b)      Fax - +61 8 9249 5916; or

(c)      Email - service@galvinengineering.com.au.

 

Name of Customer:               _______________________________________________

Address of Customer:            _______________________________________________

Phone No. of Customer:         _______________________________________________

Name of Seller:                     _______________________________________________

Address of Seller:                  _______________________________________________

Phone No. of Seller:               _______________________________________________

Date of Purchase:                  _______________________________________________

Invoice Number:                    _______________________________________________

Product Item Number:            _______________________________________________

Product Description:               _______________________________________________

Product Serial Number:           _______________________________________________

Details of Claim:                     _______________________________________________