Warranty & Claim Form

Submit a Warranty Claim

We're here to help. Please use the warranty claim form below to contact our support team. Before completing the form, make sure you have photos and/or videos of the defective product ready to upload – a file upload is required to submit your claim (photos and videos only, no PDFs or invoices).

If you are a merchant, please make sure to enter the Galvin Engineering product code rather than your store-specific code. For detailed information about our warranty policy, see Manufacturer's Warranty below.

Download Manufacturer's Warranty

Product Information

Purchased From

Purchase Date *

Invoice Number

Product Number (Galvin Engineering code) *

Product Description *

Product Serial Number

Details of Claim *

Upload File *

To help us resolve this issue, please attach any relevant photos or videos (no PDFs or invoices). A file upload is required for submission. File size limit is 17MB.

Select file(s)

No fee will be charged for products covered by the Manufacturer’s Warranty.
Labour and parts will be charged for call outs on products not covered by the Manufacturer’s Warranty.
Labour will be charged out at $37.50 (exc GST) in 15-minute blocks for a Service Person’s travel time and time spent repairing the products.
A minimum service fee of $180.00 (exc GST) will be charged.
If found to be an installation or site fault, this includes but not limited to:
- Incorrect installation
- Improper installation of an Electronic Supply System.
- Inadequate maintenance or wear & tear issue
- Debris, Contamination and/or mineral deposit issue
- Any leakage and/or damage caused by the customer. Galvin Engineering will charge for investigation costs, including the investigation time, any external testing, Freight. Spare parts used may incur a charge if fault is deemed to be outside of warranty.
All invoices, if applicable, will be from Galvin Engineering Pty Ltd.
A Service Person will contact you or your client on receiving this form.

Submit a Warranty Claim

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Site Information

Product Information

Warranty & Claim Form

Submit a Warranty Claim

Customer Information

Site Information

Product Information

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